An Open Letter

[gnomi]

Dear Company with which I do Periodic Business:

Thank you for sending me paper mail letting me know that you needed an updated e-mail address. In future, it might behoove you to do the following:

-- Allow me to change my address online
-- Not leave me on hold for 10 minutes for a one-minute transaction

These two items would make me that much more likely to do business with you in the future.

Thank you.

--The chick who didn't tear the head off the CSR who promptly mispronounced both of my names after I gave her my customer number

Comments

[popfiend.livejournal.com]

That would actually make sense, so it will promptly be ignored.

[tygerseye.livejournal.com]

I'm glad she still has a head.

;-)

[aunt-becca.livejournal.com]

you have much better control than me!