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gnomiAs my lunch break today, I went out to run errands. One of those errands took me to the JP Licks in Coolidge Corner. I placed my order, and while my items were being put together, I went to pay. The total came to a bit more than $9, so I gave the clerk a $20 bill, and she gave me back a couple of coins and shut her drawer.
Now, having just come from the bank, all I had in my wallet was two $20 bills.
I told her that I had given her a $20 bill, and she said, "Oh. I have to get my manager." She came back with the assistant manager, who explained to me that the procedure now required the clerk to cash out her drawer, a process that would take about 5 or so minutes. Once the clerk cashed out her drawer, she reported a number to the assistant manager (note: the cashout was done totally out of my sight). The assistant manager then told me that there was a $1.07 discrepancy between what the clerk said there was in the drawer and what the computer said there should be in the drawer, and if I truly had given her a $20, there would be a $11.07 discrepancy. I explained to the assistant manager that that might be true, but I was positive that I had given a $20 to the clerk.
"The only thing I can do is have you talk to my manager. If I give you $10, we will be short $10 at the end of the night."
The assistant manager went and got the manager, and he said the same thing. He could not give me the money that is rightfully mine because the computer told him that there was only an extra $1.07 in the drawer. He could not help me, and so I left.
Now, if the cashing out had been done by computer and not a human, I would have had no problem with this. But there's such room for human error in the cashing-out process that I can see a miscount of $10. And, anyway, there's such a thing as customer service. The Tips jar had quite a lot of cash in it, and $10 could have been gotten from there to give me back the cash I was owed. Instead, they are left with an irate customer. I would love to never go back there again, but since they are the only hechshered (kosher certified) ice cream shop in my area, I am stuck.
I therefore say to all people who go to the JP Licks in Coolidge Corner, double-check what bill you are handing the clerk, and make sure you count your change.
Now, having just come from the bank, all I had in my wallet was two $20 bills.
I told her that I had given her a $20 bill, and she said, "Oh. I have to get my manager." She came back with the assistant manager, who explained to me that the procedure now required the clerk to cash out her drawer, a process that would take about 5 or so minutes. Once the clerk cashed out her drawer, she reported a number to the assistant manager (note: the cashout was done totally out of my sight). The assistant manager then told me that there was a $1.07 discrepancy between what the clerk said there was in the drawer and what the computer said there should be in the drawer, and if I truly had given her a $20, there would be a $11.07 discrepancy. I explained to the assistant manager that that might be true, but I was positive that I had given a $20 to the clerk.
"The only thing I can do is have you talk to my manager. If I give you $10, we will be short $10 at the end of the night."
The assistant manager went and got the manager, and he said the same thing. He could not give me the money that is rightfully mine because the computer told him that there was only an extra $1.07 in the drawer. He could not help me, and so I left.
Now, if the cashing out had been done by computer and not a human, I would have had no problem with this. But there's such room for human error in the cashing-out process that I can see a miscount of $10. And, anyway, there's such a thing as customer service. The Tips jar had quite a lot of cash in it, and $10 could have been gotten from there to give me back the cash I was owed. Instead, they are left with an irate customer. I would love to never go back there again, but since they are the only hechshered (kosher certified) ice cream shop in my area, I am stuck.
I therefore say to all people who go to the JP Licks in Coolidge Corner, double-check what bill you are handing the clerk, and make sure you count your change.
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no subject
Date: 2010-07-28 11:15 pm (UTC)