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An Open Letter
Mar. 17th, 2008 08:48 amDear Company with which I do Periodic Business:
Thank you for sending me paper mail letting me know that you needed an updated e-mail address. In future, it might behoove you to do the following:
-- Allow me to change my address online
-- Not leave me on hold for 10 minutes for a one-minute transaction
These two items would make me that much more likely to do business with you in the future.
Thank you.
--The chick who didn't tear the head off the CSR who promptly mispronounced both of my names after I gave her my customer number
Thank you for sending me paper mail letting me know that you needed an updated e-mail address. In future, it might behoove you to do the following:
-- Allow me to change my address online
-- Not leave me on hold for 10 minutes for a one-minute transaction
These two items would make me that much more likely to do business with you in the future.
Thank you.
--The chick who didn't tear the head off the CSR who promptly mispronounced both of my names after I gave her my customer number
