And Now It's TIme For... Good Customer Service/Bad Customer Service

[gnomi]

Good Customer Service: Staying on the line with your customer for 20 minutes to make sure all of the information is correct and verified.

Bad Customer Service: Disconnecting a call after the caller has been on hold for 10 minutes, making them call back, making them hold an additional 10 minutes, and then telling the customer that the office closes in four minutes and therefore the customer would have to call back in the morning.

(One was a telecom company; one was a credit card company. I leave it as an exercise to the reader to figure out which one was which.)

Comments

[bluepapercup]

Based on personal experience, I would guess that Bad Customer Service came from the telecom. Some of the worse customer service I have ever had has been from AT&T.

[ghilledhu.livejournal.com]

That was my guess as well.

[joecoustic.livejournal.com]

Agreed! This bad type of customer service is enough to get me to stop using a company or service. The better customer service has led me to stick with higher priced companies over bargain prices. For me customer service really does make a difference.

[madfilkentist]

I once was kept on hold for an hour by a telecom company before I gave up. The next day I changed long-distance carriers.

[elrhiarhodan]

Instinct tells me it was the telecom, but then, I've had some seriously distressing issues with credit card "suckstemer" service, too.

[vettecat.livejournal.com]

I'm guessing the latter was the credit card company.